Citi
New York New York United States
+ 1 other location
Executive Summary and Role Purpose
The Head of Institutional Credit Management (ICM) is a critical Managing Director (C16) level executive role reporting directly to the Chief Client Officer, who is a
member
of Cit
i
's Executive Management Team. This pivotal leadership position
is responsible for
competitively positioning Citi by driving the development, execution, and continuous
optimi
s
ation
of an end-to-end wholesale credit underwriting and management platform. The incumbent will serve as an execution-oriented leader, ensuring that the highest quality control standards for
wholesale
credit analysis and portfolio monitoring are consistently met across the enterprise. By
establishing
and monitoring critical production and control metrics, the Head of ICM will drive credit and portfolio
actions
,
and
safeguard
the firm's capital while enabling business growth.
Organisational Context and Mission
Operating within Citi’s Client
Organisation
, Institutional Credit Management
consists
of a global workforce of approximately 3,000 professionals. The Client
Organisation
is dedicated to empowering client growth through a deep, anticipatory understanding of client needs, using the full breadth of Citi's
global
product capabilities. Within this framework, ICM serves as a best-in-class, first-line-of-
defence
(in-business)
organisation
. The mission of ICM is to deliver a seamless, end-to-end wholesale credit management platform in close, collaborative partnership with Citi's lines of business, independent risk management, and key corporate functions. This ensures a unified, firmwide approach to client strategy, segmentation, and coverage, delivering consistent, high-quality services
in
all geographies.
Strategic Leadership and Transformation
As a global leader, the Head of ICM must
possess
a sophisticated global perspective and a strategic mindset capable of translating future market possibilities into breakthrough
organisational
strategies. The role demands the ability to lead large-scale, cross-border teams, taking a holistic and broad view when addressing systemic issues. The incumbent will drive growth and lead
transformation by
anticipating
future shifts in financial markets, navigating evolving regulatory landscapes with agility, and guiding the
organi
s
ation
through rapid technological advancements. This includes nurturing a culture of adaptability and continuous innovation, actively
identifying
future skill gaps, and
providing
robust reskilling opportunities to ensure the workforce
remains
competitive and
future ready
.
A key aspect of this leadership will involve effectively managing a large
team, fostering a high-performance culture, and ensuring alignment with the strategic
objectives
and growth aspirations of Citi's wholesale businesses.
Stakeholder Management and Collaboration
Effective stakeholder management and deep collaboration are central to the success of this role. The Head of ICM is also responsible for managing
interactions
with external stakeholders, including government bodies, regulatory agencies, and clients. Internally, the incumbent must build strong partnerships and interact regularly on complex credit and risk issues with the Board of Directors, the Chief Executive Officer, the Executive Management Team (EMT), and cross-franchise leaders. By instilling trust through honesty, integrity, and authenticity, the Head of ICM will balance the competing needs of multiple stakeholders, lead senior-level client
relationships,
and negotiations, and foster significant cross-business and cross-functional alignment to meet shared corporate
objectives
.
Risk Management, Regulatory Compliance and Crisis Response
A primary responsibility of the Head of ICM is the rigorous management of credit risk and the adherence to firm policies and regulatory standards. The incumbent will be personally responsible for addressing, managing, and successfully discharging material regulatory requirements. This requires
maintaining
a high level
of constructive engagement with global regulators and demonstrating a proven ability to collaborate effectively with internal control functions, such as Internal Audit and Fundamental Credit Risk (FCR), as well as external auditors. Furthermore, the Head of ICM must
possess
deep
event and
crisis management
expertise
to guide the
organisation
through complex geopolitical events, business continuity disruptions, cybersecurity threats, and data privacy challenges, ensuring operational resilience under pressure.
The Head of ICM will also work closely with the second line of
defence
Risk function to ensure all operations are
in accordance with
w
holesale credit policies, thereby driving consistency and robustness in the credit management framework.
Functional Expertise, Technology and Credit Workflow Systems
Effectively
to
lead
a modern credit management platform, the Head of ICM must
possess
excellent technology skills and a deep, practical understanding of credit workflow systems. The role requires a sophisticated grasp of evolving technology trends, including the integration of real-time data feeds for dynamic risk monitoring and the implementation of predictive modeling for risk forecasting. Under the incumbent's leadership, ICM will drive innovation in credit management processes and systems, offering credit
capabilities
powered by artificial intelligence and machine learning. By collaborating with business and technology partners to implement solutions, using advanced analytics for predictive credit insights, and enhancing cybersecurity measures, the Head of ICM will
capitalise
on opportunities for disruptive change to
maintain
Citi's competitive advantage.
Furthermore, a critical focus will be on driving operational efficiencies and achieving operational leverage, ensuring the ICM platform can effectively support increasing business volumes and evolving wholesale lending activities.
The ideal candidate will be a highly effective and distinguished business leader with a minimum of 15 years of risk or risk-related credit work experience within major global banking or financial institutions. This extensive background must reflect deep knowledge of wholesale credit portfolios, credit workflow systems, and a proven
track record
of executing monitoring strategies and priorities across diverse lines of business and geographies. The candidate must
demonstrate
strong ethics, unwavering integrity, and the courage to address difficult issues transparently and
in a timely manner
. Exceptional decision-making capabilities under pressure and tight timelines are essential, complemented by outstanding verbal and written communication skills and the ability to deliver compelling presentations to senior executives, board members, and regulatory authoriti
es.
Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime.
The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016.
Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.
Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:
• Honesty, integrity and reputation
• Financial soundness
• Competence and capability
In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above.
This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks.’
Business Strategy, Management & Administration
Business Management
Full time
Please see the requirements listed above.
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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