Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
AI Skills
All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities.
This includes, but is not limited to:
- Consistent Use
- Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
- Applied Productivity
- Leverage AI tools to enhance troubleshooting, incident analysis, root cause investigation, documentation, operational reporting, automation, knowledge management, and decision-making workflows.
- Continuous Learning
- Stay current with evolving AI capabilities and features and apply them to improve service quality, operational efficiency, incident resolution velocity, and overall support effectiveness.
Primary Responsibility:
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- 5+ years of experience supporting enterprise applications, healthcare platforms, or large-scale production environments
- 3+ years of experience in Application Support, Production Support, Technical Support, or IT Operations
- Experience working with healthcare claims, provider, member, enrollment, clinical, pharmacy, or revenue cycle systems
- Experience supporting production operations, incident management, service reliability, regulatory compliance, and healthcare analytics initiatives
- Experience collaborating with business users, development teams, infrastructure teams, and external vendors to ensure seamless application support and operational excellence
- Experience supporting enterprise applications, APIs, batch processes, and data-driven systems
- Hands-on experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, or similar platforms
- Experience with ticketing and incident management tools such as ServiceNow, Jira, or Remedy
- Experience analyzing logs, debugging application issues, and performing root cause analysis
- Solid understanding of healthcare business processes and data domains, including claims adjudication, payment integrity, provider management, member management, and quality reporting
- Solid knowledge of SQL and relational databases (Oracle, SQL Server, PostgreSQL, Snowflake, etc.) for troubleshooting and data analysis
- Working knowledge of Linux/Unix environments and scripting using Shell, Python, or PowerShell
- Understanding of cloud platforms such as Azure and cloud-based application support processes
- Familiarity with CI/CD pipelines, version control (Git), and Agile development methodologies
- Proven solid troubleshooting, analytical, communication, and stakeholder management skills
- Proven ability to manage multiple priorities and provide timely resolution of production incidents while meeting SLA commitments
Preferred Qualifications:
- Relevant certifications in Azure, ITIL, Cloud Technologies, or Application Support disciplines
- Experience supporting healthcare applications, platforms, or enterprise systems
- Experience supporting APIs, microservices, and distributed systems architectures
- Experience automating support activities using scripting or AI-assisted tools
- Exposure to DevOps, Site Reliability Engineering (SRE), or Platform Support practices
- Knowledge of data integration technologies, ETL processes, Kafka, Databricks, or cloud-native services
- Familiarity with application performance tuning, infrastructure monitoring, and capacity planning
- Knowledge of ITIL processes, including Incident, Problem, Change, and Release Management
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.