Role Description:
Optum is seeking a talented and motivated individual to deploy technology solutions to our clients in the healthcare market. The ideal candidate will have experience in Healthcare IT system implementations as well as Revenue Cycle Management.This position requires a blend of project management, client management as well as process and product knowledge.This candidate will possess strong analytical, communication, and leadership skills.They should enjoy working with a team, interacting with clients and collaborating with cross-functional teams in a fast-paced, rapidly changing environment.
This position is within the OI Delivery PMO Revenue Cycle Back Office team that manages a large volume of simultaneous implementations Rev cycle products. This OI Delivery organization is tasked with deploying these technologies quickly, efficiently, at a high level of quality, and to the delight of our customers.The Senior Implementation project manager plays a critical role, both internally and externally, in support of these goals.
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Responsibilities:
- Lead implementations as the client-facing project manager for complex, single and or multi-program implementations. This includes the creation, management, and oversight of project plans to achieve high quality, on-time implementations that result in a satisfied, referenceable client as well as meet established KPI Metrics.
·Provide expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation and other areas based on established project management techniques.
·Develop project artifacts, following documented business processes. These will be developed in partnership with project leadership and stakeholders.
·Manage project schedules and work with team to identify and achieve delivery dates, including developing detailed project plans, dependencies, predecessors, and milestones.
·Proactively identify risks and issues using metrics and stakeholder feedback to avoid urgent escalations.
·Assign individual responsibilities within the project team and track delivery against assigned tasks.
- Drive delivery process to ensure various methodologies come together and team meets agreed-upon scope within committed timeframes
- Preparing detailed and accurate status reports on a weekly basis, mitigating delays to the implementation, and escalating issues to the leadership team when appropriate.
·Provide accurate and timely project reporting to both internal teams and external client stakeholders.
- Tracking milestones/deliverables and reinforcing the scope of work outlined in the contract.
- Relentlessly collaborating across, and communicating with, a myriad of external and internal stakeholders while serving as the primary liaison between the client and technical/operational resources.
·Communicate regularly and effectively with engagement leadership to provide understanding of project parameters and issues.
·Looking for ways to constantly improve overall performance including the development and continuous improvement of the methodology.Solve unique and complex problems with broad impacts on the business.
Required Qualifications
- 5+ years of project management experience, Healthcare preferred
- Undergraduate degree or equivalent Project Management experience.
- Experienced with implementation or support of Revenue Cycle technologies.
- Experience working in revenue cycle management with a focus on the back revenue space.
- Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management.
- Proficient in MS Office Suite and working knowledge of project management software.
- Demonstrated communication and presentation skills.
- Demonstrated ability to anticipate and manage conflict and risks, while leading the implementation through tenuous situations
- Proven energy, flexibility, and positive attitude in a fast-changing environment
- Willingness and ability to travel (up to 25% travel)
Preferred Qualifications
- Proficiency in Smartsheet and Salesforce.
- Project management coursework and/or PMP certification
- Experience organizing, manipulating, troubleshooting, and analyzing large data sets.
- Experience understanding and translating technical concepts to technical and non-technical audiences.
- Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management.
- Proven solid decision-making capability. Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests.
- Proven energy, flexibility, and positive attitude in a fast-changing environment
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.