Amazon
Toronto, Ontario, CAN
At Amazon Web Services (AWS), we live by the credo "Work hard. Have fun. Make history," and we're looking for a dynamic leader who embodies this spirit to join our Enterprise Customer Solutions Manager (CSM) organization. If you're passionate about developing talent, driving innovation, and making work both impactful and enjoyable, this role is for you!
You'll lead a high-performing team of CSMs while scaling impact through Individual Contributors who serve as Single Threaded Leaders across divisions. We're looking for someone who loves helping others achieve great things - whether that's coaching your team to reach their full potential or enabling customers to transform their businesses through cloud technology. You'll be dynamic and creative, ready to take on any challenge, and excited about making history with AWS.
As organizations navigate digital transformation, you'll help both our team and customers embrace change and drive innovation. We love people who use data to make decisions, think creatively about scaling solutions, and can express themselves thoughtfully. You'll build capabilities and scaling mechanisms that help your team operate more efficiently while delivering exceptional customer experiences. Most importantly, you'll create an environment where people love what they do, feel empowered to innovate, and are excited about contributing to our shared goal of customer success.
Key job responsibilities
Leadership & Team Development:
Build and lead a high-performing CSM team, focusing on coaching, mentoring, and career development
Drive team engagement and capabilities development across relevant business and technology domains
Create and implement scaling mechanisms to optimize team efficiency and impact without additional headcount
Foster a culture of continuous learning and innovation while maintaining work-life harmony
Strategic Impact:
Define and execute Enterprise segment strategy aligned with Canada's priorities: Innovation, Migration/Modernization at scale, and new growth
Build mechanisms to drive operational efficiency and help CSMs focus the broader AWS #OneTeam on highest-impact customer outcomes
Drive organizational change management expertise within the team to help customers navigate technology-driven transformation and accelerate customer time-to-value
Scale impact through Individual Contributors serving as Single Threaded Leaders across divisions
Customer Success:
Guide enterprise customers through complex cloud transformations, focusing on business value realization
Drive adoption of strategic initiatives including modernization, innovation, and emerging technology programs
Ensure effective execution of the CSM flywheel: program management excellence, value realization, and journey acceleration
Build and maintain executive relationships across customer organizations
7+ years of progressive technology implementation, or 3+ years of senior leadership experience
Experience recruiting and developing high performing teams that deliver outsized results
Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
Experience delivering against a large organization's long-term strategy and goals
Deep expertise in organizational change management and transformation
Experience implementing AWS/cloud services
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 172,200.00 - 287,600.00 CAD annually