Adobe
Noida
+ 1 other location
The Talent Operations Specialist is a full-time role providing the governance, compliance, and systemsenablement backbone for India Talent Acquisition. Operating beyond day-to-day execution, the role owns end-to-end operational outcomes, process and audit standards, systems and vendor governance, and critical escalations for India TA Operations. At a scale of ~2000 annual hires and 10+ Talent Coordinators, the role provides dedicated operational leadership across a complex ecosystem of Talent Partners, Talent Coordinators, COEs, Global Talent Operations (GTAO) peers, and technology/vendor partners, while also leading key global and India-specific initiatives. The position reduces reliance on contingent resources for core, audit-sensitive operations and brings clear FTE accountability to business-critical processes. The incumbent is expected to operate with significant autonomy— identifying and driving improvements, resolving operational risks, and independently representing India TAO in global forums.
Talent Coordination Governance & Leadership • Lead end-to-end TC operations across onboarding, training, workload management, offer enablement, and interview scheduling—setting operating standards and driving consistent execution. • Own SLA and performance governance, proactively identifying risks, diagnosing root causes, and driving resolution; escalate only where policy, investment, or leadership intervention is required. • Lead complex issue resolution and escalations, exercising judgment beyond standard playbooks and continuously strengthening processes based on recurring themes and insights. • Drive operational health and continuous improvement through weekly performance reviews and RCAs, with clear accountability for closing systemic gaps—not simply identifying them.
TA Operations & Systems Enablement • Drive operational excellence across core TA processes, including interview scheduling, offer operations, onboarding readiness, and referrals—owning execution, governance, and continuous improvement. • Own India TA systems governance as the SPOC and SME for Workday Recruiting, ServiceNow, Phenom CRM, and HackerRank, ensuring data integrity, access governance, and effective adoption. • Lead capability building and enablement for Recruiters and TCs through structured process and systems training, including readiness for new tools, workflows, and rollouts. • Drive TA technology enhancements in partnership with TechOps and GTAO, leading requirements validation, UAT, change readiness, and rollout support. • Strengthen process governance and audit readiness by maintaining SOPs, governing documentation and change requests, and ensuring robust audit trails. • Identify and solve operational gaps by proactively diagnosing process inefficiencies and developing scalable, automation-led improvements for TA leadership approval.
Vendor, Procurement & Compliance Governance • Own end-to-end TA procurement operations, including PR/PO management, renewals, invoice tracking, SLA governance, and ROI monitoring across sourcing tools and TA vendors. • Lead vendor governance and performance, proactively identifying, escalating, and resolving service, commercial, and operational risks. • Drive cross-functional execution with Procurement, Legal, Finance, and Vendor Management to ensure timely renewals, commercial discipline, and compliance. • Serve as TA’s audit & compliance POC for SOX, statutory, equity, offer-governance, and data-privacy reviews, maintaining accurate and audit-ready documentation.
Stakeholder & Change Leadership • Partner with Talent Partners, COEs, and TA leadership to design and execute process updates, training, and audit preparations. • Lead adoption of new operating models (e.g., Interview Scheduling AI, ServiceNow workflow changes) through structured communication, training, and feedback loops. • Represent India TAO independently in global policy and system calibration sessions, ensuring regional compliance and scalability needs are represented and factored into global decisions. • Mentor and provide guidance to Talent Coordinators and junior operations staff on process, systems, and compliance standards.
• Deep expertise in Talent Acquisition operations and end-to-end hiring workflows, with the ability to set standards, not just follow them. • Strong working knowledge of Workday Recruiting or similar ATS platforms, including configuration, access governance, and troubleshooting. • Proven experience owning interview scheduling, offer coordination, and onboarding processes at scale. • Experience leading UAT, system rollouts, or process change initiatives. • Strong audit and compliance orientation — SOX, statutory, data privacy, and offer governance. • Vendor and procurement management experience, including PO/PR workflows and SLA governance. • Excellent stakeholder management and executive communication skills; comfortable representing the function in senior and global forums. • High degree of ownership, judgment, and process discipline; ability to operate with autonomy in ambiguous or high-pressure situations. • Ability to mentor and enable junior team members and coordinators.
• 4–8 years of experience in TA Operations, Recruiting Operations, or Workforce Coordination, including demonstrated ownership of governance or compliance-sensitive processes. • Proven experience operating in a high-volume, multi-stakeholder hiring environment (1,000+ annual hires preferred). • Hands-on experience leading system implementations, UAT, or process change rollouts (required, not just exposure). • Experience partnering with Procurement, Legal, Finance, or Vendor Management functions preferred. •
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