Senior Patient Care Coordinator

Optum

Mount Kisco, New York

Optum NY/NJ, is seeking a Senior Patient Care Coordinator to join our team in Mount Kisco, NY.
Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Optum has an immediate opening for a friendly, patient focused and detailed Senior Patient Care Coordinator to join our team. The Senior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Will be reporting to site manager and will be assisting in leading front desk staff in a multi-specialty healthcare facility.
Schedule: This is a 40 hour a week position Monday through Friday between the hours of 7:00 am - 8:00 pm. and Saturdays 9:00 am to 3:00 pm, maybe asked to work extended hours due to coverage purposes.
**Location:**90 South Bedford Road, Mount Kisco, NY 10549
Primary Responsibilities:

Directly reports to site manager
Partners with site manager to address and anticipate operational needs
Initiate consistent communication with leadership about office needs, staffing and daily operations
Ability to de-escalate patients, staff, etc
Ability to work in a fast-paced environment
Ability to track and understand metrics
Leading the Practice Support Team
Develops and maintains weekly schedule
Maintains and tracks PTO
Coordinates day-to-day operations for all front desks in the building, assigning daily tasks and responsibilities
Adjusts daily schedule when staff call out or for other reasons driving staff changes
Communicate daily staffing changes to the team and providers
Conduct daily meaningful huddles by rounding. Focus on staffing, patient flow, operational priorities, quality metrics and communication updates
Training and Development
Determines training and development needs for front desk and practice support staff, Including Epic workflows, system updates and best practices
Monitor and coach staff to develop staff to improve the patient experience, customer service and overall operational performance
Ensures that front desk staff are consistently performing assigned job functions and meeting practice expectations
Patient Services and Front Office Operations
Review DAR (Department Appointment Report) to ensure appropriate provider schedule setup and appointment availability
Ensure accuracy and timely completion by staff of scheduling, referrals, authorizations and follow-up visits
Assist with patient check-in and check-out when needed
Help resolve patient concerns, escalating to leadership when needed.
Daily Office Responsibilities:
Track daily, weekly and monthly goals and performance
Work cohesively with team to achieve specific team goals and metrics
Using operational and soft data, identify front desk improvement opportunities
Submit appropriate tickets and service requests to address operational, facility, Epic and technology-related issues affecting workflow
Escalate unresolved issues through appropriate channels when tickets or requests are not completed within expected timeframes
Other Workplace Expectations:
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Maintain strict confidentiality of all information obtained through patient record, patient interactions, physicians and staff communications in accordance with organizational policies and regulations
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Ability to travel to other offices if needed
Cross-train and help in other locations if needed
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
2+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
2+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
1 + years of experience working with an electronic health record
Ability to work set schedule and arrive on time
Ability to travel to other offices if needed
Preferred Qualifications:
2+ years of previous experience in a lead position
Knowledge of Medical terminology
Soft Skills:
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers and co-workers
Ability to be receptive to coaching moments
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED

Senior Patient Care Coordinator

Optum

Mount Kisco, New York

Directly reports to site manager
Partners with site manager to address and anticipate operational needs
Initiate consistent communication with leadership about office needs, staffing and daily operations
Ability to de-escalate patients, staff, etc
Ability to work in a fast-paced environment
Ability to track and understand metrics
Leading the Practice Support Team
Develops and maintains weekly schedule
Maintains and tracks PTO
Coordinates day-to-day operations for all front desks in the building, assigning daily tasks and responsibilities
Adjusts daily schedule when staff call out or for other reasons driving staff changes
Communicate daily staffing changes to the team and providers
Conduct daily meaningful huddles by rounding. Focus on staffing, patient flow, operational priorities, quality metrics and communication updates
Training and Development
Determines training and development needs for front desk and practice support staff, Including Epic workflows, system updates and best practices
Monitor and coach staff to develop staff to improve the patient experience, customer service and overall operational performance
Ensures that front desk staff are consistently performing assigned job functions and meeting practice expectations
Patient Services and Front Office Operations
Review DAR (Department Appointment Report) to ensure appropriate provider schedule setup and appointment availability
Ensure accuracy and timely completion by staff of scheduling, referrals, authorizations and follow-up visits
Assist with patient check-in and check-out when needed
Help resolve patient concerns, escalating to leadership when needed.
Daily Office Responsibilities:
Track daily, weekly and monthly goals and performance
Work cohesively with team to achieve specific team goals and metrics
Using operational and soft data, identify front desk improvement opportunities
Submit appropriate tickets and service requests to address operational, facility, Epic and technology-related issues affecting workflow
Escalate unresolved issues through appropriate channels when tickets or requests are not completed within expected timeframes
Other Workplace Expectations:
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Maintain strict confidentiality of all information obtained through patient record, patient interactions, physicians and staff communications in accordance with organizational policies and regulations
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Ability to travel to other offices if needed
Cross-train and help in other locations if needed
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
2+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
2+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
1 + years of experience working with an electronic health record
Ability to work set schedule and arrive on time
Ability to travel to other offices if needed
Preferred Qualifications:
2+ years of previous experience in a lead position
Knowledge of Medical terminology
Soft Skills:
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers and co-workers
Ability to be receptive to coaching moments
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED