Key Responsibilities
This role is responsible for maintaining dedicated wide area internet and data connections across the AT&T network to customer locations worldwide, supporting services delivered at various speeds. The individual will work as part of a team supporting multiple services and markets, with the opportunity to quickly learn and adapt to new processes, tools, and technologies.
- Is responsible for performing complex technical analysis/troubleshooting of software, hardware and transport facilities using various diagnostic tools in support of efficient network operations.
- Provides guidance to CMC Tier-1.5 when needed
- Engages higher Tier support when required, including AT&T network core teams
- Main point of contact for carriers for complex issues
- Main point of contact for IPL, I-SIP and LISA product lines in MOW
- Serve as facilitator for Network Reliability Teams for transport issues involving core circuits, bearers, NNI circuits when required
- Performs PTT follow up and troubleshooting until transport issue is resolved once ticket is under tier-2 responsibility
- Mainly interfaces with carriers and various internal customers (GCSC and ISA). Only interfaces with end customers if relevant information is needed to progress the ticket.
- The individual is responsible for, but not limited to, complex technical data validation, equipment list, IP addressing, router configuration, assessment, technical evaluation, technical troubleshooting, problem solving, and application test
Key Requirements
- Strong technical knowledge of routing, network topology, IP subnetting, and TCP/IP protocols, including BGP, OSPF, RIP, MPLS, and EIGRP
- Experience with data communications technologies, including OCX, T3, fractional T3, T1 and fractional T1, E1 and fractional E1, DSL, ATM, Frame Relay, and Ethernet
- Knowledge of hardware and circuit infrastructure, including SDH, PDH, DWDM, multiplexers, bridges, DACS, and CSU/DSU
- Experience with Class of Service, VoIP, LAN technologies, and router configuration/troubleshooting
- Hands-on knowledge of Cisco and Juniper routers
- Strong communication and teamwork skills, with the ability to coordinate effectively with external customers, contractors, AT&T managers, and non-management personnel to restore service and drive maintenance issues through to technical resolution
- Bachelor’s degree in a technical field required; candidates currently pursuing their degree may also be considered
- Minimum of 3 years of relevant work experience at the Technical Associate level or equivalent required
- CCNA certification preferred
- Juniper certification preferred
- Fluency in English, Portuguese, and Spanish required; additional language skills are a plus
Location:
Brno, Czech Republic
Working time: Must be available to work on shifts (8 hours + 1 hour break; 8:00 - 22:00) including weekends and holidays
Type of work: 2 days in the office per week required
Salary range:
48 000 CZK - 73 000 CZK/ month gross.
The final salary offer will be carefully considered and determined based on your skills, experience, and qualifications.
Our Sr Associate Work Center Tech Supt jobs earn between Kč585,100.00 - Kč877,600.00 Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Weekly Hours
40
Location
Brno, Czechia
Salary Range
Kč585,100.00 - Kč877,600.00
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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