Implementation Manager, Coffeehouse Excellence

Now Brewing – implementation managers, Coffeehouse Excellence! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As an implementation manager on the Operations Implementation team, you will contribute to Starbucks success by supporting key initiatives with our Back to Starbucks plan. You will enable Coffeehouse Excellence to deliver exceptional customer experience across every channel, empowering partners with the tools, training and support they need to succeed. Through continuous innovation, we evolve the Green Apron Service Model to provide world class hospitality, drive efficiency and enable sustainable growth.

This is an incredible opportunity for a partner to work directly with coffeehouse excellence, product and brand, global supply chain, Starbucks technology, and/or other cross-functional teams to drive the implementation of our Back to Starbucks initiatives.

We are looking for candidates who are:

• Passionate about collaboration and co-creation
• Can leverage relationships to create genuine connection and influence with expertise
• Can represent the voice of coffeehouse partners and customers across cross-functional teams to influence decisions and drive meaningful outcomes
• Able to thrive in ambiguity

We’d love to hear from people with:

• Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Strong knowledge of coffeehouse operations, processes and procedures
• Ability to apply systems-thinking and an understanding of how cross-functional dependencies influence downstream results
• Ability to establish and maintain effective cross-functional working relationships
• Ability to operate and influence across all levels of the organization
• Ability to communicate clearly and concisely, both orally and in writing
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Strong analytical skills, attention to detail and decision making
• Ability to manage large or highly-complex projects
• Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.