Pfizer
United States - Florida - Tampa
Why Pfizer
All over the world, Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and have the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, continuously seeks top talent inspired by our purpose to innovate and bring therapies to patients that significantly improve their lives.
Role Summary
The
GH&B AHS
Area Business Manager (
ABM
) reports to the
US Hospital Sales and Health System Lead
and works with U.S. customer-facing and
Pfizer GH&B
teams across the organization. This role requires on-site leadership at the designated
Pfizer Inc facility
in Tampa, Florida.
The
ABM
is responsible for
delivering sales and customer experience
objectives
for an assigned group of Pfizer customers through outbound and inbound virtual engagements, in partnership with
GH&B
U.S. Sales
Leadership.
The
ABM
partners seamlessly with
GH&B
Sales
and Customer Facing
leadership to deliver an optimal customer experience, advance colleague capabilities and performance
through directing and leading the Associate Hospital
Sales team and
collaborate with
U.S.
GH&B
cross-functional
teams
and
s
ales
leadership to achieve sales and engagement metrics. The role effectively plans and operationalizes strategies to achieve assigned business and customer experience
objectives
, working with Management Teams, Channel Partners, and other cross-functional partners.
The supervision, development, and leadership of 7-16 GH&B AHS Health & Science Representatives (HSRs) at the Pfizer Tampa Office.
Sales performance of the assigned business portfolio of products
Development of superior virtual excellence capabilities across the team
Business knowledge of the area landscape to assess key stakeholders and future marketplace trends
Review of priority accounts within the medical community while managing 7-16 sales representatives
Oversight of assigned virtual-area operations, including hiring, coaching, colleague development, and performance management
Frequent and regular in-person coaching and observation of HSRs at the designated GH&B AHS Center, with frequent customer contact
Development of strong, effective partnerships with portfolio, marketing, training, and cross-functional colleagues across Pfizer Business Units
Compliant execution by team members, including understanding relevant policies and guidance and advancing a culture of integrity
Key Responsibilities
The
Area Business Manager
is accountable for the following areas:
BU Area Ownership and Alignment
Develop and implement strategic plans for the assigned virtual area, with overall responsibility for budgets, in alignment with the expectations of the U.S. Hospital Sales and Health Systems Lead and Customer Facing Business Lead.
Proactively analyze data to identify market trends.
Collaborate to identify and motivate key account development opportunities that impact regional or national business.
Build relationships with customers, including key stakeholders, including members of Regional Management Teams, Channel Partners, and other cross-functional partners. Use content appropriately for engagement.
Effectively plan and conduct plan-of-action and other meetings with U.S. GH&B Sales Lead and Regional Business Teams, Channel Partners, and other cross-functional partners.
Collaborate effectively within integrated account teams and champion cross-functional collaboration to deliver on customer needs.
Lead cross-functional partnerships. For example, partner with an in-field counterpart to coordinate a program for an office or healthcare professional that addresses defined needs in a compliant manner.
Maintain enhanced product and portfolio, GPO agreements, customer contracts, and market knowledge to respond accurately to questions from customers and representatives regarding products, policies, and business-related issues.
Team Leadership
Ensure that the actions of self and team are fully compliant and demonstrate a complete understanding of relevant compliance laws, policies, and processes.
Implement and uphold required standards with operational, compliance, and customer experience colleagues.
Ensure appropriate integration with customer-facing field sales teams for the ABM and HSRs, including the appropriate Area Business Managers and Region Business Directors.
Apply situational leadership skills and multiple interactive coaching methods, including virtual ride-alongs, chat-based coaching while shadowing, and face-to-face coaching, to build representative skills and competencies.
Build a strong team culture, colleague engagement, and morale.
Promote a feedback culture and continuous improvement mindset to assess the quality of the customer experience through virtual pulse surveys, team barometers, and customer feedback.
Set team goals and hold team members accountable for consistent adherence in areas such as time management, technical knowledge, communication, compliance, and use of technology.
Maintain visibility into individual call planning for direct reports to determine strategic deployment of processes and human resources.
Proactively promote knowledge transfer through peer collaboration across Business Units.
Virtual Excellence, Customer Experience, and GH&B AHS Leadership
Work with the U.S. Hospital Sales and Health System Lead, Regional Business Directors, Customer Facing Business Lead and peers to continuously improve performance and execution of promotional skills, product knowledge, and capabilities needed by individuals and teams.
Use metrics to continuously monitor and improve the customer experience provided by team representatives, while sharing best practices and learnings with other GH&B Sales leaders.
Build a diverse, capable pipeline of talent for future Health & Science Sales roles within the Pfizer GH&B and the Pfizer Enterprise.
Expertly operate digital and virtual tools and platforms and train the team to master available digital and virtual content.
Demonstrate high level of emotional awareness (EQ), advanced virtual communication skills, including empathy, listening, and probing questions.
Model a systematic approach to virtual engagement, including a clear agenda, next steps, and follow-up.
Demonstrate virtual, site-based collaboration skills that seamlessly connect with other GH&B customer-facing colleagues and use digital tools, including a digital triage application.
Leverage insights and time-management opportunities from available analytics tools, including the Fit-for-Role Profile.
Basic Qualifications
Bachelor's degree required.
6 or more years of experience required; fewer years may be considered with an advanced degree.
At least 3 to 5 years in a position demonstrating leadership across peer and customer groups.
At least 2 years of experience in a business or professional setting using computers, software, or applications for day-to-day business processes.
Strong organizational and analytical skills, including the ability to analyze sales data and call-reporting information and draw appropriate conclusions.
Ability to travel as needed to develop internal and external relationships.
Demonstrated breadth of leadership experiences and capabilities, including the ability to influence and collaborate with peers, develop and coach others, guide colleagues toward meaningful outcomes, and create business impact.
Demonstrated analytical skills, including generating system reports, using real-time monitoring data, and making recommendations based on available data.
Ability to maintain a 40-hour workweek with flexible hours ranging from 7:00 a.m. to 7:00 p.m.
Ability to report full time to the Pfizer GH&B office in Tampa, Florida.
Preferred Qualifications
MBA or relevant graduate degree preferred.
Previous pharmaceutical, biotechnology, or medical marketing or sales experience preferred.
Demonstrated experience or knowledge and understanding of the buy-and-bill space.
Prior experience coaching direct reports on contract and pricing promotion in the buy-and-bill space preferred.
Experience working with key thought leaders or high-influence customers in large group practices, hospitals, or managed care organizations preferred.
At least 2 years of prior virtual-selling experience strongly preferred.
Prior management experience, including developing, coaching, and managing for performance.
Prior experience with contracting permissions and guidelines.
Demonstrated experience facilitating meetings or small-group events.
Experience using real-time reporting and monitoring solutions.
Last Day to Apply: October 2, 2026
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make
accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email
disabilityrecruitment@pfizer.com
. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Sales