General Dynamics IT
USA VA Home Office (VAHOME)
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
MBI (T2)
Job Family:
Ancillary Health
Account Management, Key Performance Indicators (KPI), Operational Metrics, Problem Solving, Quality Compliance
None
3 + years of related experience
No
Job Description:
The Provider Network Supervisor is the manager responsible for the strategy, operations, and outcomes of the Provider Relations function supporting the World Trade Center Health Program (WTCHP).
This role leads a team of Provider Network Representatives to onboard and engage providers, deliver education and portal training, resolve issues impacting claims and participation, and maintain strong relationships across the network. The Supervisor partners closely with Provider Data, Credentialing, Contracting, Claims, Clinical Operations, Communications, and IT to ensure operational excellence and a high‑quality provider experience.
Bachelor’s degree required; Master’s preferred.
7–10 years of experience in provider relations/network operations or related provider‑facing functions (onboarding, education, escalation management).
3+ years of supervisory/people leadership experience leading provider relations or customer operations teams.
Demonstrated expertise in provider engagement, onboarding, education, and issue resolution; strong analytical and written/verbal communication skills.
Proficiency with provider portals, CRM/case management tools, and collaboration platforms; advanced Excel/Sheets capability.
Experience supporting federal or government‑sponsored healthcare programs.
Familiarity with provider directory and credentialing requirements; exposure to claims operations and EDI.
Relationship management and stakeholder communication; executive presence.
Operational excellence: organization, prioritization, attention to detail, and SLA discipline.
Analytical thinking; data‑driven decision‑making; dashboard and metric fluency.
People leadership: coaching, talent development, and performance management.
Process improvement and change management.
The likely salary range for this position is $46,325 - $62,675. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Less than 10%
Remote
Work Location:
USA VA Home Office (VAHOME)
Additional Work Locations:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans