Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
Competent to work at the highest technical level of all phases of application systems analysis, workflow analysis, build, design, testing, interface knowledge and programming activities. Under general direction, formulates/defines system scope and objectives. Able to work individually, on a team or project teams and can multi-task. May be responsible for completion of a phase of a project or responsible for leading and completing a project. Regularly provides guidance and training to less experienced analysts. Works with business owners, physicians, clinicians, stakeholders, and IT personnel to assess and develop best practice models. May support implementation and upgrades to clinical and bio-medical applications. Provide weekly status updates on project(s) progress. Position will require travel to KSC clinic locations for implementation, training and support.
If you are located in Pearland, TX, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
Primary Responsibilities:
- Project Management: Able to define, lead and conduct projects as assigned in accordance with standard KSC project management processes and documentation standards. Provide consultation for program design, build, testing, and documentation with application teams. Maintain complete and up to date documentation for all assigned projects. Work with project team members so that defined objectives and benefits are achieved. Serves as a member to assigned user group(s) or IT groups. Is a self-starter and resourceful
- Teamwork: Direct and mentor other project team members so that defined objectives and benefits are achieved. Serves as a resource and advocate for assigned user group(s). Establish strong working relationships with members of other application teams/management to ensure proposed system changes are thoroughly vetted and potentially adverse downstream consequences are discovered. Develop and communicate risk mitigation strategies. Participate/support in Help Desk service, working service desk tickets, and 24 x 7 on call program, along with other team members
- System Development: Diagnose and resolve problems with minimal coaching and supervision. Define and document business/clinical system requirements and workflows as required by project. Configure System settings and master files to meet business requirements. Validate system build with business owners through presentations and standardized testing procedures. Provide and/or lead system go live support and problem resolution. Begin to achieve mastery level application knowledge, proficiency, and problem solving skills. Understands concepts of process improvement and results to improve the quality of services. Completes all duties as assigned in the required timeframes. Meets deadlines for regular duties and projects
- System Support: Ability to mentor and coach staff related to ongoing application and technical support as requested by management, in addition provide problem resolution, questions and answer services. Participate in Application Service Desk duty and 24 x 7 on call program with other team members. Assists application analysts and Help Desk with support of resolving help desk tickets
- Proficiency: Maintain competent application knowledge, proficiency and problem solving skill, as well as expert level understanding of standard KSC IT project management processes, change management/control and system/service procedures. Serve as technical and application senior level lead for other team members, who confront questions and problems, for which assistance is needed
- Communication/Customers Relations: Maintain effective working relationships with Project Sponsors from KSC Clinical and/or business leadership. Assess assigned user areas as needed per project and maintain direct working relationships with application vendor technical staff, in order to facilitate rapid problem resolution and service delivery, where vendor services are needed. Possesses the ability to effectively communicate relevant information, in a clear and concise manner, at all levels of the organization. Promotes and practices effective listening skills in all interpersonal contacts. Demonstrates competence in grammar and clarity in all oral and written communication
- Optimization: Leads or support implementation efforts for system improvements in accordance with KSC standard change control and change management procedures. Communicates system changes to all applicable users and stakeholders
- Interpersonal Skills: Strong positive attitude, interpersonal and relational skills, ability to make and keep commitments, meet project timelines, and provide outstanding customer service is required. Communication regarding technical matters in language easily understood by non-technical staff is required. Conducts effective meetings and ability to lead IT projects as assigned. Possesses the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems. Understands the value of adaptability with patients, customers, clinicians and business owners
- Reliability: Can be counted on to arrive and start work on time. Meets expectations for completion of duties as assigned in the required timeframes. Meets deadlines for regular duties and projects without management intervention
- Certifications: Certification required based on application(s) supported by employee. KSC IT Management will determine if certification is required
- Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's degree or 3+ years of equivalent relevant work experience
- 3+ years of experience in applicable healthcare clinical operations, project management, or systems design, implementation, configuration or support
- Solid ability to define clinical and operating requirements, and translate requirements into clear, specific, actionable system configurations, and ability to implement those configurations. Ability to test and audit personally developed system configurations, in order to assure functional accuracy. Excellent communication, relationship, teamwork and project management skills. Demonstrably strong conceptual, process and data analysis skills, and in depth understanding of medical practice informatics, clinical and operating data sets. Solid understanding of physician practice operations, and ways improved information management can lead to clinical, operating and financial improvement in a health care organization. Proficiency in use of desktop computer systems (Windows, Microsoft Office, email) and experience in use of clinical or practice management systems in medical practice. Clear ability to articulate benefit realization personally achieved on previous projects
- Proven communication, presentation, teamwork, project management, problem solving and technical skills . Candidates must have a positive and "can do" attitude. Ability to learn quickly, and to obtain Epic System Certification level (as defined by Epic) and/or other clinical system certifications as required
- Valid Texas Driver's License
Preferred Qualifications:
- Clinical, or Advanced Degree
- Ambulatory EMR implementation and support experience
- Supervisory and performance management experience; Complex project management experience with demonstrably successful outcome
- Demonstrable knowledge of clinical data sets (CPT, HCPCS, ICD-9, etc.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.