At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.
If you reside in Broome, Tioga, or Chemung Counties, NY or surrounding areas, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities
- Enroll eligible members in all lines of business (including Essential Plan, Medicaid, & Child Health Plus) Build and foster relationships with key accounts (provider offices, CBOs, housing, etc.)
- The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales
- Serve as point of contact for members to provide excellent service and enrollment experience
- Lead pipeline management
- Responsible for meeting or exceeding sales and enrollment expectations within assigned territory
- Conduct product information presentations in multiple settings, including in-home consultations
- Function independently and responsibly with minimal need for supervision
- Track and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systems
- Provide input, support and feedback on promotional opportunities, benefits, and other issues
- Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
- Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
- Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner
- Input consumer demographics and interactions into company systems as appropriate
- Performs other duties as required
Demonstrated Skills
- Execute excellent communication, interpersonal, time management and organizational skills
- Excellent relationship building skills
- Ability to be compassionate while selling
- Function independently and responsibly with minimal need for supervision
- Ability to manage multiple priorities as it relates to meeting enrollment goals
- Ability to communicate complex healthcare information to potential clients
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma/GED
- Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hiring
- 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
- Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce)
- Ability to travel locally up to 100% of time within assigned sales territories in this NY market area
- Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required
- Reside within/commutable distance of their target geography
- Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history
Preferred Qualifications
- Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)
- Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory
- Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
- Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided
- Previous outside sales and territory management experience
- Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect
- Insured and dependable vehicle
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19 - $38 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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