Senior Technical Consultant - B2B

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Role Description We are looking for a highly skilled and motivated Salesforce Consultant with expertise in Commerce Cloud B2B and Order Management System (OMS) to provide our clients with strategic guidance, implementation, and support. The ideal candidate will have a deep understanding of B2B commerce and OMS processes and hands-on technical consulting experience in a major software domain, along with proficiency in both English and French languages. Technical consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. As such, they are responsible for the analysis of options and subsequent presentations and education of the customer/partner. They will also identify and proactively handle risk areas, and commit to seeing issues through completion. Responsibilities

• Collaborate with clients to understand their business requirements and translate them into Salesforce solutions leveraging Commerce Cloud (B2B and OMS).
• Design, configure, and customize Salesforce solutions to meet client needs, including but not limited to product catalog management, pricing, quoting, and order management processes.
• Lead Salesforce implementation projects, including requirements gathering, solution design, development, testing, and deployment. Provide ongoing support and maintenance for Salesforce Commerce Cloud (B2B and OMS) implementations, including troubleshooting issues and optimizing system performance.
• Develop and deliver training sessions and documentation for clients to enable them to effectively utilize Salesforce solutions.
• Stay current on Salesforce best practices and industry trends, particularly related to Commerce Cloud B2B and OMS, and proactively share knowledge with internal teams and clients.
• Work independently and as part of a distributed team, taking ownership of problems and rapidly learning new technologies.
• Build and maintain key relationships with key decision-makers, demonstrating strong presentation, communication, and facilitation skills.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance
• Practical fluency using AI coding assistants and modern development ecosystems to maximize daily development velocity, document custom code, and maintain strict platform security standards
• Contribute to broader goals by becoming a citizen philanthropist and giving back to our communities through volunteering activities.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum of 5 years of experience working with Salesforce, with a focus on Commerce Cloud (B2B and OMS), or equivalent experience in a similar role.
• Proven track record of successful Salesforce implementations, including experience with full project lifecycle from requirements gathering to deployment.
• Strong understanding of B2B commerce and OMS processes and best practices.
• Experience with Salesforce integrations, including third-party systems and APIs, is preferred.
• Experience in defining and delivering enterprise applications on the Salesforce Platform, including coded solutions.
• Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, and Salesforce Certified Platform Developer, are a big plus.
• Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR), including design skills in HTML, CSS, and JavaScript, as well as coding experience in Apex and Lightning Web Components (LWC), or any other object-oriented languages/stack (Spring, Java, Angular, React, ...).
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
• Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously. Self-motivated and able to work independently as well as collaboratively in a team environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

be your best

, and our AI agents accelerate your impact so you can

do your best

. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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