Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.
Pay Rate: $25.00 / Hour
- Age Requirement: Candidates must be at least 21 years of age (C101). This requirement is in place to ensure compliance with legal regulations and to maintain a safe working environment.
- Security Experience: Candidates must possess a minimum of one year of security experience (C115). This experience should be relevant to the position being applied for and may include roles in security management, law enforcement, or related fields.
- Supervisory Experience: Candidates must have prior supervisory experience (C136). This experience should demonstrate the candidate's ability to lead, manage, and develop a team effectively.
- Access Control/Badge Experience (B201) Candidates should have prior experience with access control systems and badge management. This includes familiarity with issuing, tracking, and managing access badges for employees and visitors.
- Alarm Panel Experience (B202) Candidates must demonstrate experience with alarm panel systems. This includes knowledge of alarm activation, deactivation, and troubleshooting procedures.
- Comfortable Using Computer or Tablet (B204) Candidates should be proficient in using computers or tablets for daily tasks. This includes the ability to navigate software applications, manage emails, and utilize digital communication tools effectively.
- CPR Certification (B205) Candidates are required to hold a valid CPR certification. This certification must be current and recognized by a reputable organization.
RESPONSIBILITIES
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
- Assist company employees in all concerns that pertain to safety and security
- Monitor travel safety and security of company’s employees
QUALIFICATIONS
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
- Possess a high school diploma or equivalent, or five (5) years of verifiable experience
- Minimum of two (2) years of military, law enforcement, government, or security experience
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.*A valid driver’s license will be required for driving positions only
BENEFITS
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal day
- 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices
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