Amazon
Sao Paulo, Sao Paulo, BRA
+ 2 other locations
As an ACES Process Specialist (continuous improvement), you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Sub-Same Day and ultrafast delivery hubs, where we deliver smiles to our customers everyday.
Key job responsibilities
Being the Subject Matter Expert (SME) on all operational processes
Leading process integration efforts at our Sub-Same Day Delivery Stations (DS) and Quick Commerce Sites.
Leading Continuous Improvement initiatives
Owning and managing change on a granular level
Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
Make sure that we are always delivering the best possible service to our customers!
A day in the life
You will be working closely with all SSD Operation teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
Station Ops
Last Mile team/ FLEX
Learning
Finance
HR
Loss Prevention
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
Experience in program or project management
Experience working cross functionally with non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Speak, write, and read fluently in English
Bachelor's degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.