Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Position Summary
As a Manager Software Engineering, you will lead a high-performing software engineering team responsible for building, deploying, and optimizing enterprise software and AI-powered solutions. In this role, you will guide technical strategy, foster software engineering best practices, and collaborate with cross-functional partners to solve complex business challenges.
Primary Responsibilities
- Evaluate, debug, and improve conversational AI to ensure accuracy and efficiency
- Monitor and optimize system performance for latency, cost, and reliability
- Explore and apply reinforcement learning and self-improving techniques
- Develop and integrate AI/ML capabilities within PAD framework to enable intelligent automation, decision-making, and migration acceleration
- Collaborate and communicate effectively with cross-functional teams and stakeholders to deliver scalable solutions
- Ensure responsible and ethical AI practices throughout all stages of development
- Stay up-to-date with advances in AI/ML and contribute innovative ideas to improve product capabilities
- Collaborate with research, engineering, and product teams to bring AI innovations into production-ready solutions
- AI Builder Responsibilities:
- Use GenAI tools (Copilot, Claude, Gemini AI) to ideate, prototype, and implement features efficiently
- Apply Vibe coding techniques to maintain clean, expressive, and AI-augmented codebases
- Develop internal tools and scripts using AI to automate repetitive tasks and improve productivity
- Stay current with emerging GenAI trends, tools, and ethical considerations
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
- Graduate degree in Computer Science or related field
- 8+ years of overall experience with managing team, developing high end RPA solutions and procuring and optimizing cloud infra
- 4+ years of hands-on experience in AI/ML, with solid focus on NLP and Language Models, OpenAI APIs, Hugging Face Transformers, or similar LLM frameworks
- Experience with agentic frameworks and building modular, scalable AI agents
- Hands-on experience with Power Automate AI Builder, Copilot Studio, Agentic Frameworks, and GitHub Copilot
- Solid experience in UiPath to Power Automate (PAD) migration, including architecture, framework design, and automation transformation
- Experience working with large-scale data processing and computing frameworks
- Experience to drive end-to-end UiPath to Power Automate Desktop (PAD) migration, including assessment, redesign, optimization, and stabilization of existing automations
- Good knowledge with Azure Cloud Infrastructure setup and configurations
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.