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Job Description
The UPS Store, Inc. (TUPSS) Franchise Consultant (FC) supports franchisees within a designated territory throughout their franchise lifecycle. They optimize revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans. FCs conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures. They build relationships, provide training, coaching, and communication to franchisees to enhance customer experience and drive growth. FCs assist with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandizing and business transitions. They plan convention style networking meetings to educate, set direction, foster engagement, and share best practices.
Territory Coverage: Primarily in Macon, Columbus, and Savannah, GA. This role involves HEAVY TRAVEL - Field position with 3/4 days on road & Mondays in office.
Key Responsibilities and Duties
- Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives.
- Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement. Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance.
- Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up.
- Identifies and addresses operational and financial issues impacting franchisee success. Ensures franchisee adherence to policies, procedures, and brand standards.
- Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in.
- Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals.
- Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors.
- Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit.
- Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.
EDUCATION QUALIFICATION
Bachelor’s degree in business, management, or a related field
EXPERIENCE QUALIFICATION
5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
- Encourages participation and open communication, achieves consensus, when necessary, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback.
- Understands franchise structures and relationships, franchise products and services, and their impact on corporate profitability. Comprehends royalty streams from Franchisee to Area Franchisee to Franchisor.
- Demonstrates effective conflict resolution and problem-solving skills.
- Maintains and applies a broad understanding of financial management principles.
- Exhibits excellent verbal and written communication skills.
- Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data.
- Willing and able to travel as required.
- Operates independently with minimal supervision.
- Displays dedication to ongoing learning and enhancing knowledge and expertise.
- Demonstrates strong time management skills, establishes project goals and objectives, meets deadlines, and ensures quality expectations.
- Capable of managing multiple projects simultaneously
- Prefer applicants with Franchise business model knowledge, experience with business planning & strategy, and heavy financial analysis & ROI evaluation
Span of responsibility
Franchised Locations: 40
Additional Information for Internal Candidates
This job is a grade 20D
Compensation: HR Approved pay for this role will be approximately $75,900K + 10% MIP/bonus
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria
UPS is an equal opportunity employer. UPS does not discriminate on the basis of
race/color/religion/sex/national
origin/veteran/disability/age/sexual
orientation/gender identity or any other characteristic protected by law.
Basic Qualifications
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.