Quality Senior Manager - VBA Portfolio

Type of Requisition

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required

NACI (T1)

Job Family:

Software Engineering

Job Qualifications

Skills

Program Quality, Quality Compliance, Quality Frameworks, Quality Oversight

Certifications

None

Experience

10 + years of related experience

US Citizenship Required

No

Job Description:

Transform technology into opportunity as Quality Assurance Sr Manager for the VBA Portfolio at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your career. MEANINGFUL WORK AND PERSONAL IMPACT

The Quality Assurance Sr Manager will lead quality strategy, governance, compliance, and execution across the VBA portfolio. This role is responsible for developing, implementing, and maintaining a portfolio-level Quality Framework aligned with GDIT’s Quality Management Framework, GDIT policies, and Task Order–specific quality expectations defined by the Department of Veterans Affairs (VA). The Sr Manager will ensure quality activities are consistently applied across the portfolio and tailored appropriately for each program, emphasizing prevention over reactive correction, full program quality coverage, and continuous improvement.

The Quality Assurance Sr Manager will additionally establish and lead the Quality Team, including internal staff and subcontractor personnel, ensuring adherence to all regulatory and contractual quality requirements

Key Responsibilities

1. Portfolio Quality Governance & Framework Development

• Develop a Portfolio Quality Framework aligned with GDIT’s corporate Quality Management Framework and policies to ensure enterprise consistency and compliance.
• Tailor the portfolio framework into Program-specific Quality Management Plans (QMPs) that reflect unique Task Order requirements and VA standards.
• Ensure quality efforts cover the entire scope of the entire portfolio and each specific program, not subsets, focusing on systemic prevention rather than reactive fixes.
• Establish quality assurance and control methods that comply with VA’s performance-based environment and quality assurance surveillance plan obligations.

2. Quality Team Leadership & Subcontractor Oversight

• Build and manage a multi-disciplinary Quality Team; recruit, onboard, and supervise internal staff and subcontractors.
• Ensure subcontractors comply with GDIT quality policies, VA requirements, and documented quality standards.
• Oversee resource planning, staffing, and alignment with portfolio needs.

3. Compliance with VA Requirements

The Sr Manager will ensure program compliance with specific contractual requirements including but not limited to:

Lead quality inputs for all required plans and deliverables, including:

• Project Management Plan (PMP) with integrated Quality Management Plan.
• Participation in kickoff meetings, including quality approach briefings
• Weekly and monthly meetings providing quality status, issues, and resolution plans.
• Monthly progress reports including Quality Reports with metrics, trend analysis, and issue mitigation strategies
• Quarterly operational management reviews addressing strategic performance, key issues, and corrective action plans
• Support for change control activities and quality impact assessment.

4. Quality Assurance & Monitoring

• Implement portfolio QA processes aligned with VA’s performance-based contracting and independent QA&M expectations.
• Support government QA&M personnel by providing documentation, access, audits, and compliance reporting.
• Maintain readiness for Performance Based Service Assessments (PBSA) and Contractor Performance Assessment Reporting System (CPARS) evaluations

5. COOP/Disaster Recovery Quality Oversight

• Oversee quality compliance for continuity of operations (COOP) and disaster recovery (DR) plans, exercises, and post-exercise reporting.

6. Quality Metrics & Continuous Improvement

• Establish portfolio-wide quality metrics that measure compliance, performance trends, error reduction, throughput quality, and customer satisfaction.
• Drive continuous improvement initiatives, lessons learned, and preventive action programs.
• Integrate quality insights into operational strategy and program execution plans.

7. Process, Data, and Documentation Integrity

• Ensure quality and accuracy of all operational processes including:
  • Intake
  • Source material management
  • Conversion
  • Upload and routing
  • Business processing services
  • Data transfer and transitions
• Validate process compliance with VA’s Document Conversion Rules, Business Rules, and VA security/privacy standards.

Required Qualifications

• Bachelor’s degree in a technical, engineering, business, or related field; Master’s degree preferred.
• 10+ years of experience in enterprise quality management, preferably in government services, digital transformation, or managed service environments.
• Demonstrated experience implementing portfolio-level quality frameworks aligned with corporate quality systems.
• Hands-on experience overseeing quality in complex programs with stringent compliance requirements.
• Experience leading multi-disciplinary quality teams and managing subcontractor performance.
• Familiarity with performance-based service assessment models and federal quality standards.
• Strong understanding of VA-specific requirements including QASP, PBSA, COOP/DR, security & privacy obligations, and reporting standards.

Desired Qualifications

• Lean Six Sigma certification (Green Belt, Black Belt preferred).
• Experience with document conversion operations, high-volume content management, or government records digitization.
• Knowledge of VA systems (VBMS, SMTS, DMHS, PMR) and workflow automation environments.
• Exceptional communication skills with ability to brief senior leadership and government stakeholders.

Success Criteria

• Portfolio Quality Framework adopted across all programs.
• Demonstrated reduction in quality defects, rework, and reactive escalations.
• Compliance with all VA deliverables, timelines, and audit requirements.
• Positive PBSA and CPARS ratings in quality-related performance elements.
• Well-functioning Quality Team meeting service level and support expectations.

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required

Less than 10%

Telecommuting Options

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans