Accenture
Cleveland, OH
+ 42 other locations
We are the Accenture Google Business Group (AGBG) Mid-Market team—a specialized group of engineers, architects, and builders delivering tailored Google Cloud solutions for mid-market, high-growth, and fast-paced enterprises. We partner with dynamic organizations to connect them with the right combination of Accenture solutions and Google Cloud products to accelerate business transformation and solve real-world problems, quickly. We are expanding our team to meet the unique, rapid execution needs of the mid-market segment.
Customer experience is where brand loyalty is won or lost — and it's being completely reinvented by AI. Google's Gemini Enterprise for Customer Experience (GECX) is changing what's possible: intelligent agents that handle complex customer interactions autonomously, real-time insights that transform how companies understand their customers, and commerce experiences that feel personal at scale. Our clients, high-growth, mid-market companies with millions of customer touchpoints, are investing aggressively in this space. They need lean, agile leaders who can design, build, and deliver these solutions end-to-end to rapidly drive customer value and competitive differentiation. This is one of the highest-demand, fastest-moving areas in our practice
You're the person the client trusts to make it happen.
As a Technical Delivery Lead, you own delivery from solution shaping through go-live. You design the delivery approach, lead the execution, and ensure the outcome actually transforms how the client engages with their customers. You're supported by a dedicated engineering team — you set the direction, they build alongside you. But you're the one accountable for what ships.
This role is for someone who takes full ownership of their work. You care about the delivery quality, the client experience, and the result. You hold yourself to a higher standard than anyone else would.
You'll work directly with clients - sitting in their world, understanding their fast-evolving resource constraints, and delivering outcomes that matter. You'll have the autonomy to shape how they experience Google Cloud, from first conversation to go-live.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Primary — Customer Engagement
Gemini Enterprise for Customer Experience — Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights
Contact Center AI (CCAI), CCaaS transformation, conversational AI, agent assist, IVR modernization
API-driven integrations, CRM/ERP connectors, omnichannel orchestration
Intelligent customer-facing agents using Gemini Enterprise Agent Platform, ADK, RAG
BigQuery, Vertex AI, Looker — for customer analytics, segmentation, and personalization
Customer 360, CDP, predictive audiences, hyper-personalized experiences
GKE, networking, CI/CD — foundational for CES platform deployments
Google Security Operations, Agentic Defense — securing customer data and interactions
Gemini Enterprise for Workspace — internal productivity and collaboration tooling
Inclusion and diversity are fundamental to our culture. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Sustainability is one of our greatest responsibilities, embedded into everything we do.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let us know if you require reasonable accommodation during the recruitment process
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/17/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maine $112,900 to $222,500 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York $122,700 to $302,400 New Jersey $141,100 to $302,400 Virginia $122,700 to $278,200 Washington $141,100 to $278,200
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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