Citi
Wilmington Delaware United States
+ 1 other location
About the Role
We are looking for a technically deep, strategically minded leader to own Partner AI Development & Delivery and GenAI Model Governance. This role sits at the intersection of Generative AI innovation, enterprise model governance, and regulatory compliance — with end-to-end accountability across high-visibility programs that shape business outcomes at scale.
You will lead a multi-geography team, engage MD-level stakeholders across Operations, Marketing, Products, Technology, Model Risk, Fair Lending, and Legal, and deliver across expense reduction, revenue growth, customer experience improvement, compliance transformation, and enterprise GenAI capability buildout.
Banking Operations AI Automation Partner with business units and Technology to deliver GenAI-powered automation across front, mid, and back office banking operations — including call center IVR, Agent Assist, Collections, and other operational functions. Combine technical depth with deep banking domain knowledge to address complex, cross-functional challenges at scale.
Foundation GenAI Capabilities Support enterprise-wide foundational GenAI capabilities including LLM fine-tuning and semantic layer development — enabling scalable, data-driven decision-making across business functions.
GenAI Solution Development Own the full AI solution lifecycle — concept to production — for high-priority business problems including Personalized Next Best Action decisioning, Campaign Analytics, and Conversational & Contextual Business Insights.
Analytics Workflow Transformation Conceptualize AI-powered tools that accelerate analytics workflows and drive productivity. Lead the evolution of AI-enhanced modeling techniques to improve development speed and precision.
GenAI Model Portfolio Governance Manage a large GenAI model portfolio across its full lifecycle — tuning, upgrades, and maintenance. Serve as Model Sponsor Delegate, with formal accountability for model ownership, sign-off, and governance under Model Risk Policy.
Enterprise GenAI Capabilities Build firm-wide GenAI infrastructure: adversarial testing, regulatory testing, guardrails, near real-time monitoring, and AI governance policy co-development with the second line of defense.
Measurable Productivity & Delivery Establish frameworks that track outcomes across business deliverables and team performance — aligned with senior leadership priorities.
Build a High-Performing AI Team Recruit top talent and lead a specialized team delivering enterprise-grade AI. Foster a culture of innovation focused on non-linear outcomes.
Partner with Central AI and Business Teams Execute strategically with the firm's Central AI organization and business units to redesign processes and deliver measurable change.
Align on Priorities Work closely with business stakeholders and analytics leadership to identify, prioritize, and resource high-impact AI solutions — enabling rapid alignment and efficient delivery.
Maintain a Robust Controls Mindset Ensure teams follow control processes across Information Security, Platform Security, and Data Security while executing on next-generation AI re-engineering of business and data processes.
Decision Management
Specialized Analytics (Data Science/Computational Statistics)
Full time
New York New York United States
$192,000.00 - $288,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Please see the requirements listed above.
For complementary skills, please see above and/or contact the recruiter.
Sep 11, 2026
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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