Key Responsibilities
- Partners with the District Manager and store leadership to drive execution of store operating systems, policies, procedures, and processes. Works directly with district and store leaders to create a strategy and action plan that will address opportunities to improve the customer experience while controlling expenses and maximizing margins.
- Responsible for teaching and training of store operations managers throughout the organization on all aspects of their role.
- Builds relationships and effectively collaborates with key internal and external stakeholders, including Regional, District, Store leadership teams and city officials.
- Manages, hires, and develops a diverse team of hourly and salaried asset protection professionals within a multi-store geographical area.
- Trains, assists with, and manages investigations, conducts interviews, and supports post-prosecution activities. Must professionally represent Lowe’s in court and be skilled in handling depositions and other hearings.
- Identifies and provides appropriate action steps to address internal or external theft / Organized Retail Crime concerns.
- Leads and directs teams during emergency response situations, crisis management and civil unrest within a multi-store environment.
- Provides candid feedback and mentorship to team members, AP & store leaders to encourage growth and greater responsibility.
- Owns, forecasts, and manages multiple financial accounts in assigned stores for key controllable expenses (e.g. shrink, general liability, OSHA Recordable Rates, payroll, security, cash overages/shortages, price adjustments).
- Trains store personnel on proper reporting procedures and evaluates district-wide compliance with all safety, security, and hazmat-related administrative documentation requirements.
- Coaches and develops associates around the processes and tools that have a direct impact on the customer experience.
- Partners closely with Store and Asset Protection leadership to identify, escalate, and resolve complex facilities and maintenance issues that impact safety, operations, and customer experience.
- Performs store visits and reviews independently and in partnership with district leaders leveraging tools to improve performance, execution, and efficiencies.
- Influences store operations by driving adoption, execution, and continuous improvement of operational programs and system enhancements, ensuring alignment with business priorities and measurable impact at the store level.
- Analyzes safety reporting to identify trends and help stores implement plans based on root cause analysis.
- Analyzes data and reporting to identify shrink-related issues, root causes, and trends within the district and works with store management, AP/Safety staff, and district-level teams to address issues and trends.
- Review, validate and provide direction on critical operational processes that have an impact on in-stock levels and inventory accuracy including but not limited to Freight flow, IRP, down-stocking, and cycle counts.
- Delivers consistent reporting, provides trend analysis, and supports the stores in the creation and deployment of plans to improve their financial performance.
- Analyzes facilities-related P&L line items and exception reporting to identify cost drivers; partners with Store Managers and ASMs to influence behaviors that reduce controllable expenses and improve financial performance.
- Executes facilities emergency response protocols, including assessment, coordination, and communication, to support stores during critical incidents.
Required Qualifications
- Bachelor’s degree Bachelor’s degree in Business, Criminal Justice, Risk Management, or a related field strongly preferred, or equivalent years of experience in lieu of education requirement, if applicable
- 7 years of multi-store big-box retail experience
- Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
- Experience working closely with cross-functional teams.
- 1+ years of direct or indirect leadership experience
Preferred Qualifications
- 10 years of multi-store retail experience
- Experience working in an omni-channel retail environment
- Demonstrated experience analyzing business documents (P&L, exception reports, etc.)
- Experience conducting quality reviews and audits
- Experience in using physical security systems (CCTV, EAS, etc.)
- LPC-Licensed Professional Counselor LPC/LPQ qualification
- Completion of certified interview and interrogation training programs (e.g., Wicklander-Zulawski or Reed training)
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.