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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Staff Content Designer
About the team
The Salesforce CDX team is on a mission to create products that are easy to use and set a high standard for user experience at Salesforce. Our content design team works collaboratively, iteratively, and strategically with our design, engineering, writing, research, and product partners to bring these designs to life.
As a Staff Content Designer, you will shape experiences at scale, influence product direction, mentor new content designers, and help define the future of content design across Salesforce. You bring fluency in AI-assisted workflows and AI-ready content design, and help influence product and AI feature strategy.
Please include your portfolio in your application.
Responsibilities
- You lead content design and information architecture, ensuring the narrative flow and structure of the design is logical, intuitive, and scalable across complex product ecosystems.
- The experiences you create use simple language to reduce product complexity. You write the words, decide where they go, and how to deliver them inside our apps to help customers achieve their goals with Salesforce. You establish standards and reusable patterns that raise the bar for in-app communication across teams.
- Hand-in-hand with research and design, you work iteratively at the start of the product development cycle. You influence product strategy early, framing problems, defining content vision, and aligning cross-functional leaders around clear, customer-centered outcomes. Along the way, you’ll gain experience gathering feedback, presenting to stakeholders, peers, and leaders about your work. You regularly present to senior leadership to drive alignment, clarity, and executive buy-in.
- Independently select and apply AI tools to routine design work (prototyping, UI text, research synthesis), demonstrably improving efficiency or quality – while critically evaluating AI-generated output for accuracy, tone, and trustworthiness before publication.
- Audit existing content and design patterns for AI-readiness (how well they support AI-surfaced help and conversational UX), prioritizing fixes by impact.
- Articulate where human judgment on customer behavior and design quality adds value AI can’t replicate – and influence how AI-assisted features are designed, not just documented.
- Act as a multiplier by mentoring designers and sharing AI best practices across the team.
- Work with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your team
- Shape the long-term vision for content design within Salesforce and influence broader organizational standards
- Act as a strategic partner to senior leaders, translating business objectives into clear, customer-centered content direction
Potential deliverables
- UI text and in-app user assistance
- User flows and designs
- Voice and tone frameworks and terminology guidance
- Content patterns
- Enterprise-scale workflows and cross-cloud experience narratives
- Headless content design
- Vibe-first and prompt-driven content design
- AI-readiness audits
Required skills
- Previous experience working closely with product designers, or as part of a UX team, is highly desired.
- Excellent in-app writing and editing skills
- Eye for design and information architecture
- Ability to meet tight deadlines and communicate effectively with senior leadership
- Ability to adhere to styles and processes
- Proven, independent use of AI tools with critical evaluation of AI-generated content for quality, accuracy, and trust.
- Experience auditing content/UI for AI-readiness gaps and improving it to meet AI-ready standards.
- Strong IA skills for both human and AI discoverability; ability to articulate where human judgment adds irreplaceable value.
- Experience shaping how AI-assisted features are designed (not just documented) and leading team-wide AI adoption efforts.
Preferred skills
- Ideally, at least 8–10 years managing complex content projects across multiple content portfolios as a content designer or in an allied role
- 4+ years developing and implementing design-centric content strategy
- Experience with vibe design tools and approaches
- Strong collaboration skills to partner with stakeholders to identify key customer scenarios and prioritize content
- Proven ability to write across a spectrum of content types – UI text, onboarding, and more
- Experience successfully partnering with SMEs to obtain, clarify, and validate content
- Strong customer focus with experience writing for engineering audiences
- Experience leading cross-cloud or multi-product initiatives to deliver cohesive end-to-end customer experiences
- Ability to define and evolve content standards, governance models, and scalable systems across teams
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this
Accommodations Request Form
.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our
Candidate Privacy Statement
for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.