Salesforce
India - Bangalore
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Job Category
Customer Success
Job Details
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The AI Technical Architect operates at the intersection of strategy and execution — acting as both a Strategist, shaping the long-term technical vision for AI adoption, and an Orchestrator, coordinating people, systems, and processes to turn that vision into working solutions. This role is central to designing, scaling, and governing AI and Agentforce-driven architectures across the delivery organization, ensuring technical decisions align with business outcomes and customer value.
Ship working AI solutions hands-on — prototype, build, and iterate quickly rather than only designing on paper.
Take ideas from concept to production, personally building agents, automations, and integrations when needed to prove value fast.
Champion a bias for action: favor working demos and MVPs over long design documents.
Continuously experiment with new AI tools and techniques, bringing working proofs-of-concept back to the team.
Balance speed of shipping with architectural soundness, ensuring builds are scalable beyond the prototype stage.
Own end-to-end technical quality of AI solutions from design through production readiness.
Define and monitor architecture health metrics (scalability, reliability, cost-efficiency, security posture).
Ensure compliance with data governance, responsible AI, and security standards across all AI implementations.
Provide technical escalation support for complex AI/architecture issues across the portfolio.
Salesforce Certified Technical Architect (CTA) or equivalent architecture certification.
Experience leading AI governance, responsible AI, or AI risk frameworks.
Track record of mentoring architects and senior engineers.
Exposure to multi-org, multi-cloud, or complex enterprise topology environments.
Hands-on experience building and deploying AI agents (e.g., Agentforce, custom agent frameworks) in real-world settings.
Practical experience with AI tools such as Gemini, Cursor, and Claude for coding, prototyping, or workflow automation.
Familiarity with prompt engineering, LLM orchestration, and agentic tool-use patterns.
Comfortable working directly in code/config to build and ship — not purely a design-and-document architect.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this
Accommodations Request Form
.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.