Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
- Create use cases based on solutions delivered, tracking related efficiencies gained and other benefits derived from the solution
- Serve as a Smartsheet subject matter expert (SME) on Smartsheet product capabilities
- Translate business requirements into solutions that best leverage the Smartsheet platform
- Participate in technical design sessions with our Smartsheet solutions architects; and document technical solutions aligned with business objectives
- Develop tools, processes, and best practices to ensure business customers are realizing the greatest possible value from Smartsheet
- Lead activities including requirements collection, data management, solutioning, build, test, launch, and production/operations support
- Continuously coordinate and share relevant technology trends within the Smartsheet ecosystem and work management tools
- Develop processes and standard methodologies to ensure customers are realizing the greatest possible value from digital workflows
- Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
- Bachelor's Degree Required or equivalent work experience
- 5+ years of experience in business process design, or process reengineering
- 2+ years of Smartsheet Product experience
Preferred Qualifications
- Smartsheet Product Certification
- PMP
- Green Belt Certification
- 2+ years of experience using Smartsheet products like Dynamic View, Data Mesh, Pivot and Calendar
- 2+ years of experience using Control Center and Creating Blueprints
- 1+ years of experience using Resource Management
- 1+ years of experience using Bridge
- 1+ years of experience using Smartsheet Premium products like WorkApps and Data Uploader
- 1+ years of experience using Visio
- Healthcare industry experience
- Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
- Demonstrated ability to prioritize and balance multiple demands and competing deadlines
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.